Your security and privacy are our top priorities. Explore answers to common questions about how we safeguard your information, comply with global standards, and ensure peace of mind while using Brain Buddy AI.
Brain Buddy AI uses industry-standard encryption protocols to safeguard your data during transmission and storage. Our servers are hosted on secure platforms with advanced monitoring to prevent unauthorised access.
Yes, Brain Buddy AI complies with global privacy regulations, including GDPR and CCPA, as well as relevant Australian data protection laws. We are committed to handling your data responsibly and transparently.
Absolutely. All data is encrypted using TLS (Transport Layer Security) during transmission and AES-256 encryption when stored, ensuring your information remains protected at all times.
We only collect the data necessary to deliver our services, such as account details, usage metrics, and preferences. This information helps us enhance your experience and improve our platform. We never sell your data.
Yes, you can request a data export or deletion at any time. Simply contact our support team, and we’ll process your request in line with applicable regulations, typically within 30 days.
We share your data only with trusted partners who assist in delivering our services. These partners follow strict confidentiality agreements and data protection standards. Your data is never sold or shared for purposes outside of providing our services.
Yes, Brain Buddy AI provides two-factor authentication to add an extra layer of security to your account. You can activate it in your account settings.
If you forget your password, you can reset it using the “Forgot Password” link on the login page. If you suspect unauthorised access, please contact our support team immediately to secure your account.
Brain Buddy AI employs multiple layers of security to protect your account, including strong password requirements, encrypted data transmission, and optional two-factor authentication (2FA). If you suspect any unauthorised access, our support team is available to help you secure your account immediately.
If you discover a security vulnerability, please report it to our dedicated security team at [email protected]. We take all reports seriously and will investigate promptly.
In the unlikely event of a security incident, we follow a strict response plan. This includes isolating the issue, notifying affected users, and implementing solutions to prevent recurrence. We’ll inform you promptly if your data is impacted.
Yes, it’s completely safe. We prioritise your security by encrypting your data, complying with privacy regulations, and partnering only with trusted providers. You can explore our platform confidently and risk-free.
If you cancel your account or free trial, Brain Buddy AI securely deletes your data in compliance with applicable privacy regulations. If you need a data export before cancellation, our support team can assist you.
During your free trial, Brain Buddy AI applies the same robust security measures as for paid accounts. Your data is encrypted, and access is restricted to authorised systems and trusted partners only.
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