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Swift Solutions for Seamless AI Performance

Resolve Issues Quickly with Our Troubleshooting Guide

Encountering a hiccup? Our comprehensive troubleshooting guide is here to help you navigate and resolve common issues with your AI Agents. From connectivity problems to performance tweaks, find the solutions you need to keep your operations running seamlessly.

General Platform Issues

  • Verify Status: Ensure your AI Agent is active in the Brain Buddy AI dashboard.
  • Restart Agent: Use the “Restart Agent” option in your dashboard.
  • Clear Cache: Clear your browser’s cache and reload the dashboard.
  • Contact Support: If the issue persists, reach out to our support team for assistance.
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  • Check Browser Compatibility: Use the latest version of Chrome, Edge, or Firefox.
  • Close Unnecessary Tabs: Too many open tabs can affect platform performance.
  • Internet Speed: Ensure a stable internet connection with sufficient bandwidth.
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AI Agent Behaviour & Performance

  • Update Knowledge Base: Add accurate and relevant data to the knowledge base.
  • Retrain the AI: Use the “Train Agent” feature to refresh its understanding.
  • Check System Prompts: Ensure the base system prompt aligns with the desired behaviour.
  • Review Conversation Flows: Check for loops or errors in the conversation flow design.
  • Adjust Response Logic: Update logic to avoid repetitive responses for certain queries.
  • Escalate Complex Queries: Configure the fallback mechanism to route unresolved queries to a human agent.
  • Optimise Integrations: Ensure integrations like CRMs and APIs are functioning efficiently.
  • Limit Complexity: Simplify conversation flows and avoid unnecessary branching.
  • Upgrade Plan: High-volume usage may require a higher-tier plan for optimal performance.

Support & Reporting Issues

  • Use the “Submit a Ticket” option in the dashboard.
  • Provide details like the issue type, error messages, and screenshots if available.

Most issues are resolved within 24-48 hours. Complex issues may require additional time.

Yes, you can book a one-on-one session with our support team via the dashboard.

 

Integration Troubleshooting

  • Business Account Setup: Confirm your WhatsApp Business account is properly configured.
  • API Keys: Ensure API keys provided by Brain Buddy AI are correct and active.
  • Permissions: Verify that permissions for the integration are enabled in both Brain Buddy AI and WhatsApp Business.
  • Reauthenticate the Integration: Disconnect and reconnect your Facebook account through the dashboard.
  • Page Admin Role: Ensure you have admin access to the connected Facebook Page.
  • Agent Status: Verify that the agent is live and responding in the dashboard.
  • Embed Code Placement: Ensure the embed code is in the correct HTML location on your website.
  • Script Conflicts: Check for conflicts with other JavaScript code on your site.
  • HTTPS Protocol: Ensure your website is using HTTPS for secure embedding.

Account Access & Permissions

  • Reset Password: Use the “Forgot Password” option on the login page.
  • Browser Check: Ensure cookies and JavaScript are enabled in your browser.
  • Contact Admin: If you’re part of a team, verify that your account permissions are active.
  • Subscription Plan: Check if your current plan includes the features you’re trying to use.
  • Contact Support: Reach out to our team for a personalised solution.

Data & Knowledge Base Issues

  • Refresh Knowledge Base: Use the “Refresh Data” button in the knowledge base section.
  • Reindex Content: Ensure the newly added data is properly indexed for retrieval.
  • File Format: Check that uploaded files are in supported formats like PDF or DOCX.
  • Navigate to the knowledge base section.
  • Select the outdated entries and click “Delete.”
  • Retrain the AI Agent to exclude the removed data.

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